Return & Refund Policy

At Zegira, we believe in building trust with our customers by making returns and refunds simple, fair, and transparent. If you are not completely satisfied with your purchase, we’re here to help.

Products may be returned within 30 days of delivery as long as they are unused, unwashed, and returned in their original packaging. Certain products, such as customized or intimate items, are excluded from this policy for health and safety reasons.

Before sending back any item, please reach out to our customer care team to request a Return Authorization (RA) number. Without this, your return may be rejected.

Once your return is received and reviewed, we’ll notify you of the status. If approved, the refund will be issued to your original method of payment. Please allow for minor delays due to banking processes.

If you don’t receive your refund within the expected time, we suggest contacting your card issuer or bank first. If the issue remains unresolved, our support team is ready to assist.

Discounted items are returnable unless otherwise noted, with refunds issued at the price paid.

Looking for an exchange? We’re happy to help. Reach out to our team to start the process and confirm product availability.

Please return items in their original condition with all accessories and documentation. Use a trackable shipping service, and write the RA number visibly on the package.

A restocking fee may apply depending on the nature of the return. Our team will advise you if this applies.

Unless there was a mistake on our part, return shipping fees are the buyer’s responsibility and may be deducted from the final refund.

Need help? Don’t hesitate to contact us—we’re always happy to assist you throughout the process.

Contact Information
Company: Accessoires Online World GmbH
Email: customercare@zegira.de
Address: c/o MIZ Steuerberatung GbR,Im Teelbruch 55, 45219 Essen